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Lab Manual for UCSF Clinical Laboratories

Lab Manual for SFGH

Internal Resources

LIS Support Vendors

Sunquest Central Hardware Support:

Normally, calls for Sunquest hardware support are made by the LIS group, but in an emergency, here are the contact numbers for hardware service for the IBM Servers

IBM Maintenance: 1-800-426-7378 (IBM-SERV)

You'll need the machine type, model, and serial number of the equipment in question:

IDType Model Serial #
lab 0 (A)
at China Basin
7038 6M2 [E Server P-Series]
CPU: 0000B9F5C
S/N: S703810B9F5C
3580 L11 001328831 [Tape unit]
lab 1 (B)
at Parnassus
7038 6M2 [E Server P-Series]
CPU: 00004AE3C
S/N: S7038104AE3C
3580 L11 001319420 [Tape unit]

Additional information in case it is needed:

  • Customer Number: 00753142
  • Contract Number: ATBCBK


UC Consortium Testing:

Site Information
UC Davis
  • Interface issue (LIS) 916-734-7775 (8-4:30 M-F) after hours and weekends page 916-762-3469
  • Specimen issue (Client Services) 916-734-7373
  • Main lab 916-734-0500, ask for send outs dept
  • Critical values, call Core Lab supervisor at 916-734-3021
UC Irvine
  • Interface issue (LIS) 714-456-6080
  • Lab including critical values: 888-UCI-LABS (888-824-5227), press 1
  • Sendout coordinator, Rhonda Ashlock: 714-456-5470 (M-F, 7:00 am – 3:30 pm)
  • Sendout fax: 714-456-6484
  • Data Center: 714-456-6937
  • IT Help Desk: 714-456-3333


LIS Middleware Support:

Vendor Information
CareFusion Phlebotomy Collection System
CobasIT See Roche/CobasIT below
Datacare Roche Glucose Meter Information System
Replaced by RALS March 2010
Data Innovations LLC EP Evaluator
120 Kimball Avenue, Suite 100
South Burlington, VT 05403
Phone: 802-264-3470
Fax: 802-658-2782
Hemocue Victor Hernandez 1-800-881-1611, ext 128
Instrumentation Labs GEM Premier Software - Impact
Metafile Document Scanning System
Radiometer Radiance Blood Gas Information System and analyzers

Bao Nguyen: 650-759-5140 (cell), 650-222-7545 (backup)
RALS iStat Information System
Support provided by MAS (Medical Automation Systems)
In use since March 2010
Roche/CobasIT Roche Glucose Meter support
Select Option # 5 for Cobas support
SAP or Account #: 55041329
Production License #: 2987
Select Option # 1 for meter support
In use since September 2013
Telcor Roche Glucose Meter Information System
In use since September 2013


LIS Peripheral Equipment Support:

Certain peripheral equipment is covered by maintenance contracts. Recently purchased equipment may still be covered under the manufacturer's warranty.

Dell PC's: PC software support is provided by the LIS group. There are a few PC's in the Clinical Labs that are supported by IT. Some PC equipment is covered only under warranty. Newer PC's are usually covered under the initial contract or warranty that was purchased or came with the PC, but these vary. Check with LIS to determine if a failed PC is under contract
HP PC's No longer under warranty/contract. Usually replaced with a new PC if they fail.
Okidata printers not covered. Usually replaced with a new printer when they fail.
Bar-Code (label printers): Intermec 3400 (the big blue printers, except that the newest ones are now white) - under contract: Intermec Support;(800)755-5505

Bar-Code "Blasters" (small ones) - are not covered under maintenance.

MedPlus Microbiology Workcard/label printers

BD now supports: number ???

Cognitive Blaster Printers
   Repairs Manager
   National Service Center
   15-C Pelham Ridge Drive
   Greenville, SC 29615
Bar-Code Readers/Wands/Scanners: Not covered by maintenance. Some equipment may be under original warranty.
Cognitive printer repair: Call for RMA number - 800-500-6421
Send printer to:
National Service Center
15-C Pelham Ridge Drive
Greenville, SC 29615
FAX Server: Software supported by Misys. The FAX system vendor may also be a source of support. Contact is:    Roland Voelker
   T4 Telecom
   (973) 526-2979
Laser Printers (HP, Lexmark, etc.): CBM
Fax: 415-386-9266
Chaim Efraty [cbmcopiersinc@yahoo.com]
Xyplex Servers: Xyplex servers support is no longer available:
Xyplex Support;
ID UCSF15029;
Contract #5263
UPS units UPS units are not covered at this time.
Wyse Terminals NOT covered under contract - generally replaced with a PC when they become unusable. No longer in use
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